FAQs
Below FAQ are some common concerns of our clients, if you have other questions, please just send it to service@winpower-led.com, for more knowledge about headlight bulbs click here.
1. You can dropdown and select your model on the homepage of our website - "Select Your Vehicle", and you will get recommendations products.
2. If your model is not listed here, please don't hesitate to leave us a message, contact us directly on the bottom right - "Chat with us" and leave your model and year, or email us: service@winpower-led.com. We will reply within 24 hours.
1) Through the description on the product page, you can reconfirm whether it is suitable for your car model.
2) Checking your original bulbs and find the size information on the base of the bulb.
Normally all our light bulbs are in one pair, there will be 2 bulbs and packing box. For specific package accessories, you can view the description of each product link.
Hello. We aren't free shipping worldwide, our free shipping rules as follows:
1. Free shipping for all in the United States (excluding Puerto Rico);
2. Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Mexico, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, and United Kingdom 21 countries ordes over $39 ( $39 included) are free shipping, and under $39 will pay $4.99 for shipping;
3. For the rest of the countries, ordes over $59 ( $59 included) are free shipping, and under $59 will pay $6.99 for shipping.
Hello, we have local warehouses and US warehouses, and the delivery location will be determined according to the inventory in the warehouse.
Most of the orders in the United States are shipped from the US warehouse, and most of the orders in other countries will be shipped from Chinese local warehouse.
Most of the orders in the United States are shipped from the US warehouse, and most of the orders in other countries will be shipped from Chinese local warehouse.
We will proceed your order within 72hrs. Orders placed on Saturday and Sunday will be processed on Monday. There may be delays during holidays, so please be patient or drop an email to service@winpower-led.com
Any order will be received a tracking number which you will receive via email once dispatched. The expected delivery time would take 5-15 working days in general.
After your order is completed, you cannot operate it yourself. You could send a email to us via service@winpower-led.com to change your address before shipping.
Please Notice: The address cannot be changed once your order be fufilled.
Hello, our warranty time is two years. During the warranty period, just contact winpower customer service by email: service@winpower-led.com. We will serve you 24 hours a day. After we check your problem, will give you the best solution.
Don't worry. Once you have placed the order, your personal information you submit is ONLY used to process your order, so we can arrange shipping.
Returns are acceptable if you return the products to our warehouse within 30 days of delivery in the origninal condition and packaging. If you have received the product and change your mind or cancel the order after delivery, please contact us via service@winpower-led.com, we will help you return the products. But you are liable for the return cost if it's your responsibility. Once your return is received and inspected, we will send you an email and process the refund for you.
Reference product detail page "PACKAGE INCLUDED".
Some vehicles use different sizes for different bulbs for low beam and high beam. Our bulbs can fit your low beam or high beam, just make sure it's in the right position.
1) It may caused by your vehicle’s CAN bus system, you need to install extra CAN bus decoder to solve the issue. If possible, you can test the non-working bulb on a separate 12v battery or other vehicles to determine the issue.
2) Make sure the power connectors are properly connected, some bulbs(H11, 9005, 9006, 9012) are polarity specific and need to be installed in a certain way. simply rotate the connector which plugs to your vehicle's factory harness by 180 degrees.
3) If only one of the bulbs doesn’t work, swap the left and right side bulbs then test again.
If the line is brown black, the light color is 4300K, If the line is white, the light color is 6000K. if the line is blue, the light color is 8000K.
Yes, all products, as long as "waterproof" is mentioned in our description, whether it is IP65 or IP68, are waterproof.
No. If the product already includes a canbus decoder, no additional parts are required.
All our orders will not be charged additional taxes. However, if the package is sent out, unfortunately, it is intercepted and inspected by your local customs and required to pay taxes fees, we will contact you to pay taxes fees.
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